There are many therapists on help lines that are only volunteers with no formal education. Just someone that someone can talk to, and has been there with that sort of unease and pain. But if you're concerned, I would understand.

[He pauses as he tries to think of the right question, since most of her ill-temper he doesn't see. Being that he can have quite the ill-temper of his own.]

Honestly, how much do you dread discussions about the infirmary any more as compared to how you used to feel about it?